Privacy Policy

1. Overview

Gymieq respects your privacy. This policy explains what data we collect through our website, live training platform, marketplace checkout, and support channels — and how we use it.

2. Information we collect

• Account details: name, email, phone, fitness goals, and profile preferences.
• Live session data: bookings, attendance, instructor interactions, and session feedback.
• Marketplace data: shipping address, order history, cart contents, promo usage, and Paystack payment references.
• Tracking data: order IDs you enter on our Track Order page to look up shipment status.
• Technical data: device type, browser, IP address, and usage analytics to improve the platform.
• Communications: messages sent through contact forms or support email.

3. How we use information

• Provide live instructor sessions, account access, and marketplace fulfillment.
• Process payments through Paystack and send order confirmations.
• Calculate shipping, tax, and applicable promo discounts.
• Display order tracking status and delivery updates.
• Respond to support requests and instructor applications.
• Improve platform performance, security, and product offerings.
• Send service-related notices (order updates, session reminders). Marketing emails only with your consent.

4. Local storage & cookies

Your shopping bag and applied promo codes may be stored in your browser's local storage so they persist between visits. Completed order details may be stored in session storage for confirmation and tracking lookup on your device.

See our Cookie Policy for more on browser storage and analytics.

5. Sharing with third parties

We share data only as needed to operate Gymieq:

• Paystack — payment processing and transaction verification.
• Shipping carriers — delivery of marketplace orders to your address.
• Cloud infrastructure and analytics providers — hosting and performance monitoring under contractual safeguards.
• Instructors — limited member information needed to run booked live sessions.

6. Data retention

We retain account and order records as long as your account is active or as required for legal, tax, and fraud-prevention purposes. You may request deletion of personal data subject to applicable law and legitimate business needs.

7. Your rights

Depending on your location, you may have rights to access, correct, delete, or export your personal data, and to object to certain processing. Contact support@gymieq.com to submit a request.

8. Security

We use industry-standard measures to protect data in transit and at rest. Payment card details are handled by Paystack — Gymieq does not store full card numbers on our servers.

No method of transmission over the internet is 100% secure. Please use strong passwords and keep your account credentials confidential.

9. Contact

Privacy inquiries: support@gymieq.com or hello@gymieq.com.

Gymieq — 1200 Fitness Blvd, Suite 400, Austin, TX 78701.